stavistavi
- Beiträge
- 9
- Reaktionen
- 2
Appologies for posting in ENG, it is easier for me. Just wondering if I anyone else experienced that I had with the Inet issues and support from Vodafone.
My inet tariff is 60/3
1st call to the hotline November 17 2020 about speed issues, mainly upload speeds dropping down below 1Mbit especially in evenings
Got the SMS that they acknowledged the issue and They work on it, 2nd SMS received later the same day stating that the fix will take longer and I should have patience.
Multiple calls made pretty much every 2nd week asking about the status and getting different answers (Covid excuse etc ...) but still no fix, Meanwhile the situation got worse and issues started to occur more often (I have seen cases with upload of 20 KB during evening between 18-22h). To me it seems they are oversubscribed in the area (Heidelberg).
When I made a complaint about not getting what I pay for and asking for a discount they said they cannot do it because the case is still open and I need to wait.
Last attempt was made last week, The guy at the hotline promised to send a technician at least to do the measurements but nothing happened and nobody made any contact or showed up.
Soon it is going to be 3 months and still no light at the end of the tunnel. Unfortunately Cable is the only choice here for now (sadly other company offering FTTC is next street but not on ours street yet).
Is this normal and am I the only one?
Thanks for sharing your posts
My inet tariff is 60/3
1st call to the hotline November 17 2020 about speed issues, mainly upload speeds dropping down below 1Mbit especially in evenings
Got the SMS that they acknowledged the issue and They work on it, 2nd SMS received later the same day stating that the fix will take longer and I should have patience.
Multiple calls made pretty much every 2nd week asking about the status and getting different answers (Covid excuse etc ...) but still no fix, Meanwhile the situation got worse and issues started to occur more often (I have seen cases with upload of 20 KB during evening between 18-22h). To me it seems they are oversubscribed in the area (Heidelberg).
When I made a complaint about not getting what I pay for and asking for a discount they said they cannot do it because the case is still open and I need to wait.
Last attempt was made last week, The guy at the hotline promised to send a technician at least to do the measurements but nothing happened and nobody made any contact or showed up.
Soon it is going to be 3 months and still no light at the end of the tunnel. Unfortunately Cable is the only choice here for now (sadly other company offering FTTC is next street but not on ours street yet).
Is this normal and am I the only one?
Thanks for sharing your posts