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Problems in Frankfurt am Main

In vielen Netzen von Unitymedia sind Internet und Telefonie bereits verfügbar.
Wichtig:
  • Kunden aus Hessen und Nordrhein-Westfalen können über die Rufnummer 0221 / 466 191 00 Hilfe bei allen Problemen in Anspruch nehmen.
  • Kunden aus Baden-Württemberg können über die Rufnummer 0711 / 54 888 150 Hilfe bei allen Problemen in Anspruch nehmen.

Problems in Frankfurt am Main

Beitragvon nicusor » 09.08.2010, 12:04

Hello,

Since 1 week I dont have any internet connection or phone.
LEDs:
Power - ON
DS - Blinks
US - OFF
Online - OFF
Link - ON
Tel1 and Tel2 - OFF

The cables are all connected, didnt touched them, it just stopped. Coaxial is ok, network cable is ok.

Modem is Scientific Atlanta 2203
Modem Serial: 226217619
Modem signal and power readings:

Receive power level: 0,0 dBmV
Transmit power level: 8.3 dBmV
Signal to Noise Ratio: 22.0 dB (too low maybe?)
Cable modem status: not synchronised

Downstream freq. : 247250000 Hz
Power level: -10.9 dBmV
Signal to Noise ratio: 22.2 dB

Upstream status: not ready
Upstream freq. : 0 Hz
Modulation: QPSK
Power level: 8.3 dBmV

Any ideas ?
Thanks

PS: sorry if the text is in english :)
nicusor
Kabelneuling
 
Beiträge: 2
Registriert: 09.08.2010, 10:49

Re: Problems in Frankfurt am Main

Beitragvon -Thomas- » 09.08.2010, 12:28

Do you have a TV or radio attached to the cable too? If so, please try if it's working. If it's not working too, it's most probably a problem with either your house's wiring or Unitymedia itself. In this case you should submit a fault report here.

I would also try to turn the modem off and on again by pulling the power cord and see if it's working then.
Schöne Grüße
Thomas
--
Ich verkaufe mein AC Classic. Interesse?
-Thomas-
Kabelexperte
 
Beiträge: 215
Registriert: 27.10.2009, 13:13
Wohnort: Münster

Re: Problems in Frankfurt am Main

Beitragvon nicusor » 09.08.2010, 12:39

Hi thanks for the reply, I only have Internet and Phone, I did reset the modem, pulled out cables and assured its all ok, also let it try to sync, but still no results, I have sent them an email on that page, if no response I will call them, the modem seems to be fine.
In some weird way, is that it stopped working when the big solar flare was announced :), weird but true, same day
nicusor
Kabelneuling
 
Beiträge: 2
Registriert: 09.08.2010, 10:49

Re: Problems in Frankfurt am Main

Beitragvon -Thomas- » 09.08.2010, 13:51

Calling them is probably the best choice in your case. Or you could try to contact them on Twitter (@Unitymedia), looks like they have a fast response time there.
Schöne Grüße
Thomas
--
Ich verkaufe mein AC Classic. Interesse?
-Thomas-
Kabelexperte
 
Beiträge: 215
Registriert: 27.10.2009, 13:13
Wohnort: Münster


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